Refund policy
REFUND & RETURN POLICY
All Sales Are Generally Final
Due to the collectible and randomized nature of Trading Card Game products, Ryuro.ch generally does not accept returns, exchanges, or cancellations.
This policy exists to protect against:
- product tampering
- resealing
- card swapping
- fraud
- manipulation of randomized products
Non-Returnable Items
The following items cannot be returned under any circumstances once delivered:
- opened booster packs
- opened booster boxes/displays
- opened collection products
- live break products
- graded cards
- single cards
- clearance items
- mystery products
- products with broken factory seals
Damaged or Incorrect Orders
If you receive:
- the wrong product
- a severely damaged item
- a missing item
please contact us within 48 hours of delivery with:
- order number
- clear photos
- shipping packaging photos
Claims submitted outside this timeframe may be refused.
Minor imperfections in shrink wrap, packaging, centering, print quality, or factory defects are not considered valid damage claims.
Chargebacks & Abuse
Fraudulent chargebacks, false claims, or abuse of refund systems may result in:
- permanent bans
- order cancellation
- legal action
- reporting to payment providers