Shipping policy
SHIPPING POLICY
Processing Time
Orders are typically processed within 1–5 business days unless otherwise stated.
During major releases, holidays, or high-order periods, processing may take longer.
Shipping Coverage
We ship worldwide unless restrictions apply.
Customers are responsible for ensuring that imported TCG products comply with local laws and customs regulations.
Customs & Import Fees
International customers are responsible for:
- import taxes
- VAT
- customs duties
- handling fees
Ryuro.ch does not reimburse customs-related charges.
Lost or Returned Packages
If a package is:
- refused
- unclaimed
- returned due to incorrect address
shipping costs and related fees are non-refundable.
Shipping Insurance
Insurance availability depends on shipping method and destination.
Customers requesting uninsured shipping accept the associated risks.
LIVE BREAK POLICY
What Is a Live Break?
A Live Break is a service where sealed products are opened live on stream or video on behalf of the customer.
By purchasing a Live Break product, customers authorize Ryuro.ch to open the product.
Important Conditions
- All Live Break sales are final
- Opened products cannot be refunded
- Pulls are completely random
- No guaranteed hits or valuable cards
- Technical issues may occasionally delay streams
Cards will be shipped according to the selected shipping method or store policy.
Recording & Content Usage
Ryuro.ch may record and publish live break content on social media, livestream platforms, or promotional channels.
Customer personal information will never intentionally be disclosed publicly.