Shipping policy

SHIPPING POLICY

🚚 Processing Time

Standard Shipping (B-Post)

Orders are shipped every Wednesday.

Priority Shipping (A-Post)

Orders are shipped every Wednesday. Delivery is typically faster after dispatch than Standard Shipping.

⚡ Express Processing

Orders are processed and shipped on the next business day.

📅 Orders placed during a Wednesday livestream using Standard Shipping or Priority Shipping will be included in the following Wednesday shipment.

🏷️ Customers placing multiple orders between Wednesday and Wednesday can use the code SKIP and only pay shipping once. Eligible orders will be combined into a single shipment.

📦 Orders without purchased shipping will remain in storage until shipping is paid.

⏳ During major releases, holidays, or high-order periods, processing times may be longer.

🌍 Delivery times depend on the selected shipping method and destination. International shipments may take longer than deliveries within Switzerland.

🌎 Shipping Coverage

We ship worldwide unless restrictions apply.

Customers are responsible for ensuring that imported TCG products comply with local laws and customs regulations.

💰 Customs & Import Fees

International customers are responsible for:

• Import Taxes
• VAT
• Customs Duties
• Handling Fees

Ryuro.ch does not reimburse customs-related charges.

📮 Lost or Returned Packages

If a package is:

• Refused
• Unclaimed
• Returned due to an incorrect address

Shipping costs and related fees are non-refundable.

🛡️ Shipping Insurance

Insurance availability depends on the shipping method and destination.

Customers requesting uninsured shipping accept the associated risks.

LIVE BREAK POLICY

🎥 What Is a Live Break?

A Live Break is a service where sealed products are opened live on stream or video on behalf of the customer.

By purchasing a Live Break product, customers authorize Ryuro.ch to open the product.

⚠️ Important Conditions

• All Live Break sales are final.
• Opened products cannot be refunded.
• Pulls are completely random.
• No hits, rarity levels, or valuable cards are guaranteed.
• Technical issues may occasionally delay streams.
• Cards will be shipped according to the selected shipping method and store policy.

📹 Recording & Content Usage

Ryuro.ch may record and publish Live Break content on social media platforms, livestream platforms, websites, and promotional channels.

Customer personal information will never intentionally be disclosed publicl